An Overview of Our Client Services including Access and Equity

Access and Equity is about achieving equality for all our clients whilst recognizing there may be individual needs or differences between them. This means, the Institute and its staff are mindful of the specific needs of every client including language, literacy and numeracy, and various supports persons might need. At all times we seek to provide consistency.

1. Selection, Enrolment and Induction/Orientation
To be selected into a course, you must complete an enrolment application form and pay a fee. Once the enrolment and fees have been accepted you are eligible to start the course. Your induction and orientation will occur in the first session of training.

2. Course Information
Course information including content and vocational outcomes can be viewed in our course brochure or in Student Information Handbook. The information will also include start times, venue details, course duration, delivery and assessment methods.

3. Language, Literacy and Numeracy (LLN)
Access for training must be equal for all trainees and Australian Security Management Group will not discriminate based on LLN. Where levels are extremely low, ASMG will provide information on where a trainee can obtain assistance with their LLN issue. Ultimately it is the choice of a trainee as to whether or not they proceed with the enrolment.

5. Client Support, Welfare and Guidance Services
ASMG will assist clients in accessing support, welfare or guidance services where an issue is outside the relative expertise of Institute staff. Any referral will be in accordance with our Privacy Policy that seeks to protect the interests of all parties including the trainee.

6. Flexible Learning and Assessment
The Institute recognizes that some trainees may have individual needs in the process of learning and assessment. In each case, where a student has requested an alternative method of learning and/or assessment, the Institutes Quality Manager or nominee will consider the request and advise the trainee in writing of the outcome. Any variation to common Institute delivery or assessment will be incorporated in the trainee’s file.

7. Appeals and Complaints
Any issues relating to Appeals and Complaints must have completed an Appeals and Complaints form and should be directed to the Quality Manager. If you are not satisfied with the outcome you should contact the Office of Training and Tertiary Education.

8. Discipline
Trainees are expected to dress and act in an appropriate manner whilst at the Institute. This means respecting other people, cultures and religion, not using coarse language or in the presence of others, and being courteous. Incidents of serious misconduct will amount to exclusion from training. Serious conduct means theft, assault, being under the influence or liquor or a drug, or causing risk of injury or of a dangerous event happening. Serious misconduct will be dealt strictly in accordance with the relevant State and Commonwealth law.

9. Recognition of Prior Learning (RPL) & Mutual Recognition
RPL is available to participants where competence is determined through pervious training, expertise or relevant work or life experience where such competence aligns with course content. The Institute recognizes AQF qualifications and statement of attainments issues by other registered training organizations. To apply you need to request and complete an RPL pack. This pack details how to apply and also explains the types of evidence that is required and the cost involved. All requests for RPL must be submitted in at least 5 working days prior to training.

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